Privacy Policy
At Snap and Stem, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our website and services.
Information We Collect
We collect information to provide better services to our customers:
– Personal Information: When you place an order, we collect your name, email address, phone number, delivery address, and payment information.
– Order Details: Information about the flowers and arrangements you purchase, delivery preferences, and special instructions.
– Communication Data: Messages you send us through email, phone, or our website contact forms.
– Website Usage: IP address, browser type, pages visited, and time spent on our site to improve user experience.
How We Use Your Information
Your information helps us serve you better:
– Process and fulfill your flower orders and delivery requests
– Communicate about your orders, delivery status, and customer service inquiries
– Send order confirmations, receipts, and delivery notifications
– Improve our products, services, and website functionality
– Send promotional emails about new products and special offers (only if you opt-in)
– Prevent fraudulent transactions and maintain website security
Information Sharing
We respect your privacy and limit data sharing:
– Delivery Partners: We share delivery addresses and contact information with our delivery team to fulfill your orders.
– Payment Processors: Your payment information is processed securely through encrypted payment gateways. We do not store full credit card details.
– Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
We never sell your personal information to third parties for marketing purposes.
Cookies
Our website uses cookies to enhance your experience:
– Essential Cookies: Required for the website to function properly (shopping cart, checkout process).
– Analytics Cookies: Help us understand how visitors use our site to improve functionality.
– Preference Cookies: Remember your settings and preferences for future visits.
You can control cookies through your browser settings, but disabling them may affect website functionality.
Data Security
We take security seriously:
– SSL encryption protects data transmitted between your browser and our servers
– Secure payment processing through PCI-compliant payment gateways
– Regular security updates and monitoring
– Limited employee access to personal information on a need-to-know basis
While we implement strong security measures, no online transmission is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.
Your Rights
You have control over your personal information:
– Access: Request a copy of the personal data we hold about you
– Correction: Update or correct inaccurate information
– Deletion: Request deletion of your personal data (subject to legal retention requirements)
– Opt-Out: Unsubscribe from marketing emails at any time
– Data Portability: Request your data in a portable format
To exercise these rights, contact us at info@snapandstem.ca
Data Retention
We retain your information as follows:
– Order Information: Kept for 7 years for accounting and legal purposes
– Customer Accounts: Retained until you request deletion
– Marketing Data: Kept until you unsubscribe or request removal
– Website Analytics: Anonymized after 26 months
Third-Party Links
Our website may contain links to external sites (payment processors, social media). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date.
Newsletter
If you sign up for our newsletter:
– You can unsubscribe at any time using the link in any email
– We will not share your email address with third parties
– You will receive updates about new products, promotions, and floral tips
Contact Us
If you have questions about this privacy policy or how we handle your data:
– Email: info@snapandstem.ca | care@snapandstem.ca
– Phone: +1 (343) 574-5040
– Address: 721 Principale St, Casselman, ON K0A 1M0
Last Updated: September 30, 2025
Your Consent
By using our website and services, you consent to this privacy policy. If you do not agree with this policy, please do not use our website or provide personal information.
